Refund Policy

1. Digital Product Policy

Client Follow-Up Generator provides a digital service for generating AI-powered follow-up messages. Because the service delivers immediate value upon purchase (instant access to unlimited message generation), all sales are generally considered final.

2. Free Trial

We offer one free message generation so you can evaluate our service before purchasing. We encourage you to use this free trial to ensure the service meets your needs.

3. Refund Eligibility

We may consider refund requests in the following circumstances:

• Technical issues: If you experience persistent technical problems that prevent you from using the service and we are unable to resolve them
• Duplicate charges: If you were accidentally charged multiple times for the same purchase
• Unauthorized transactions: If a purchase was made without your authorization

4. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after purchase
• Dissatisfaction with AI-generated message quality (please use the free trial first)
• Failure to use the service after purchase
• Issues caused by your browser, device, or internet connection

5. How to Request a Refund

To request a refund, please contact us with:

• Your payment confirmation or transaction ID
• The email address used for the purchase
• A detailed explanation of the issue
• Date of purchase

6. Refund Processing

If your refund request is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• Your unlimited access will be revoked upon refund

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving issues fairly and promptly.

8. Contact for Refunds

For refund requests or questions about this policy, please contact us through the contact information provided on our website. We aim to respond to all refund inquiries within 2 business days.

9. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website.